Refund policy

Return & Refund Policy – Expressionique.com

At Expressionique, your happiness means everything to us. We take pride in offering unique, high-quality pieces, and we want you to love every item you receive. If something isn’t quite right, we’re here to help make it right.

Returns & Exchanges

We gladly accept returns and exchanges under the following conditions:

  • Damaged, Defective, or Incorrect Items
    If your order arrives damaged, defective, or incorrect due to an error on our part or by the shipping carrier, we’ve got you covered.
    • Expressionique will cover all return shipping costs.
    • We will offer you a replacement or full refund, based on your preference.
  • Customer-Initiated Returns (Change of Mind, Size, Preference, etc.)
    If you would like to return or exchange an item for any other reason:
    • The customer is responsible for return shipping costs.
    • Items must be returned in unused, unworn, and original condition with all packaging intact.

Return Timeframe

  • Please contact us within 14 days of receiving your order to initiate a return or exchange.
  • Items must be shipped back within 30 days of delivery.

Important: Return Address Instructions

Because we work with multiple trusted suppliers around the world, return addresses may vary.

👉 Before sending any item back, please contact us at:
admin@expressionique.com

We will provide you with the correct return address and instructions to ensure your return is processed smoothly.

Refunds

  • Once your return is received and inspected, we will notify you of the approval status.
  • Approved refunds will be issued to your original payment method within 5–10 business days.
  • Shipping costs (if applicable) are non-refundable unless the return is due to our error or a damaged item.

Exchanges

  • If you need a different size, style, or replacement, we’re happy to help!
  • Exchanges are subject to product availability.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Worn or used jewelry
  • Personalized or custom-made items
  • Final sale items (if applicable)

Order Cancellations

  • Orders can be canceled within 24 hours of purchase.
  • After this window, your order may already be processed or shipped.

Lost or Delayed Packages

If your package is lost or significantly delayed, please reach out to us. We will work with the shipping carrier to resolve the issue and ensure you receive your order or an appropriate solution.

We’re Here for You

We truly value every customer and will always do our best to make things right. If you have any questions, concerns, or special requests, don’t hesitate to reach out.

📧 Contact us anytime at:
admin@expressionique.com

Thank you for shopping with Expressionique — where style meets individuality 💫